Wikipedia Draft:ZinmanD365

Operation Management in the Hotel Industry Introduction The hospitality industry is generally associated with organizations that offer accommodations and meals for their organizations. The hospitality management business has plans and techniques that lead it to be in its desired nature. With challenges like high operation costs, increase in customer expectations, technological advancement, natural catastrophes among others, the process associated with developing hospitality management still thrives through this competitive industry. The Hotel Management Development Process The hospitality industry is highly labor-intensive and is high in the field of change. Finding the need for a management plan is the main driving cause for the development of a hospitality management system. This is achieved mainly through surveys. After having the cause for a hospitality management plan, you proceed to the second process where you get to declare the goals and mission. These should be realistic and time cautious, the goals should not be over Avery long term or a very short term as tracks may be lost on the way. After obtaining the cause for the plan, a survey is conducted. The survey should be inclusive of both the customers and the staff. The survey is made on the existing data which reflects on the hospitality industry to come. The plan is then put to practice when the hospitality business is not busy and the employees are available. The importance of this accommodation and recreational facility is also in the process. Through the surveys, this can be achieved. Implementation of the plan is the main cause for any plan. This phase involves taking into consideration the feasibility factors. Referring to the goals of the plan while implementing the plan. After implementation, the plan is monitored to show results and if they carry from the plan or provide better results than expected. This process is the most important as it establishes whether the plan will be used or foregone. Challenges in the process Developing a management plan’s main objective that captures the eye is the strategies. Some of these strategies are achieved in the process. Like any other plan, some challenges come as early as the planning phase. With management change, employees are promoted, laid off, or posted to a different field. This brings the main problem associated with change which is changing labor which requires new training and retraining. The implementation stage of a plan is the first step of a plan to the outside world. Having customers is one of the main reasons for running any business. With this information out to the public, as a remodeling strategy, customers hereby raise their expectations towards the firm. This is a challenge as they expect to have great results from the start not putting into consideration that this is the implementation phase and the plan could prove wrong hence compelled back to t previous plans. In the hospitality industry, the target customers may not always welcome change. In the case of monuments and old sites, the target customers visit for historical and cultural purposes. With changes in technology, these sites are not seen as historical sites but recreational sites hence the difficulty of impressing customers or losing the cultural value of such places. When implementing a plan that possesses change, an industry may be the victim to its competitors. Some plans involve the industry not operating for a certain period hence losing long-term customers as a result of this. The hotel industry may be affected the worst way by such competition as they are mostly located near a given attraction like a beach or safari. The costs associated with changing a management plan are the main challenge as the funds spent are expected to bring the drafted goals. Some plans involve travel renovation and other relevant purchases hence an increase in costs. Increasing management expectations as well as the employees. How to address the Issues These issues are however not the reason for not implementing any given plan. When such issues arise there are various ways to deal with them to ensure continuity in the plan. With the case of changing labor lines, this should be dealt with by ensuring that promotions and recruitment of employees are in the same department or related departments. This saves on training costs and reduces damages to the industry’s resources. The change should not be rushed. Technology evolves and while there is a need for this change systems should be changed completely. While technology can easily merge, expertise is required to ensure the merging is beneficial and not a call for losses. The human resource takes into consideration that the management, supervisors, and general staff all play their role to handle the issues that may arise with such issues. The management sticks to planning organizing, staffing, controlling, and appraising while the supervisor’s schedule employees, provide inputs for the job description, direct junior staff, ensure control procedures and revise the work methods implemented. Hospitality competitiveness is among the healthiest competitive environments in the world. With the involvement of technology and being readily available, the hospitality industry has been seen to grow in the last decade. This has influenced personal growth in everyday citizens. The average working American spends a night in a hotel at least one weekend per quarter. This grows the industry and makes sure everyone has their preferences in hospitality created. Hospitality management is key. Marketing builds the brand, attracts new customers, and ensures loyalty is maintained. Having a well-known brand is important in the hospitality industry as the customers come to their doorsteps making it the main marketing strategy. In the case of attracting new prospects, this is highly competitive hence making it another reason for marketing. This ensures that the clientele is always satisfied. Without marketing, known clients may be lost thereby bringing more harm than good. Proposed business: Wyndham Hotels and Resorts Wyndham hotels are among the largest hotels in the world today. Like any other business, they are not an exception to everyday challenges associated with the planning, development, and implementation of various factors in this industry. Wyndham hotel’s main branch is located in Parsippany, New Jersey. It is the largest hotel franchise in the world. Its portfolio has over 20 hotel brands like Baymont, Days Inn, Howard Johnson, Wyndham among others. Its market is friendly, with thoughtful amenities making it the best destination for its customers. Wyndham operations management, like any other business in this industry, is due to be affected by these challenges in management and the development of its hospitality management plan can be solved with such plans as outlined above. Conclusion The operation management section is the most important unit in management as it deals with the daily operations of the business making it the business. The issues outlines are the normal issues associated with operations of the hospitality business, the challenges, and how to deal with the said issues.